Since long, we have got familiar with traditional contact forms, emails, forums etc., as a bridge to connect with the community / customers and these tools help us quite a lot indeed. Yet, several inherent drawbacks still occur and to some extent, you might find yourself in following circumstances:
If so, JA Voice is highly recommended, it presents a web 2.0 oriented approach other than traditional emails or forums that enables gathering thoughts, ideas, feedbacks from users / customers in an organized structure, where ideas can be commented, voted up or down in a transparent way.
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