RSTickets!Pro offers a flexible platform that can be easily extend in terms of functionality. The Report plugin offers an statistical overview of your tickets. Proper staff management is crucial in providing a quality support system. With the Report plugin you can now view the staff member's ticket activity for example. Overall, the Report plugin incorporates a lot of parameters that can be easily configured in order to provide you an overall view of your support system.
Color coding has been added so you can tell apart the different lines. You can set color codes to each department and staff member. On the right side of the chart you will see a legend with the current color codes so that you can easily identify the data in the graph.
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